Terms & Conditions

Refund Policy

Change of Mind

• 100% refund within the first hour if work has not started.
• After one hour, a 15% processing fee applies.

Incompetent Delivery

We will revise, rewrite, and reassign projects where requirements are not met. If unsuccessful, an agreed refund percentage may be issued.

Delivery Errors

Refunds may be approved where Doubleday Press is proven responsible for delivery failure after multiple contact attempts.

Refund Timeline

• Refund requests must be submitted within 60 days.
• 45 working days review period.
• Additional 15 working days for payment.
• 15% processing fee applies.

Refunds Not Applicable

• Minor grammar or formatting issues.
• Customer-caused delays.
• Unclear project instructions.

Personal Use & Copyright

All delivered content is original and copyright belongs to the customer after delivery. Unauthorized resale or redistribution is prohibited. Doubleday Press maintains a strict anti-plagiarism policy.

Revisions Policy

• Technical and objective errors are corrected free of charge.
• Ghostwriting projects include revisions until approval.
• Major content changes after approval may incur additional charges.

Email & Mobile Phone Policy

Consent

By providing your email or mobile number, you consent to receive project updates, service notifications and promotional communications.

Opt-Out

• Minor grammar or formatting issues.
• Customer-caused delays.
• Unclear project instructions.

Modifications to Terms

Doubleday Press reserves the right to amend or update these Terms & Conditions at any time. Continued use of our services after changes constitutes acceptance of the revised terms.